This Privacy Policy governs the manner in which The Refined Clean collects, uses, maintains, and discloses information collected from users (each, a "User") of our website ("Site"). This Privacy Policy applies to the Site and all products and services offered by The Refined Clean.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, request a quote, book a service, subscribe to the newsletter, respond to a survey, fill out a form, send a text message, or in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing or service address, phone number, and payment information. Users may visit our Site anonymously. We will only collect personal identification information from Users if they voluntarily submit such information to us. Users may always refuse to supply personal identification information, except that doing so may prevent them from engaging in certain Site-related activities (such as booking a cleaning).
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system, the Internet service providers utilized, and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. A User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
The Refined Clean may collect and use Users' personal information for the following purposes:
- To improve customer service — Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To schedule and deliver our services — We use information you submit to provide quotes, schedule appointments, and dispatch cleaners to your home or business.
- To process payments — We may use the information Users provide when placing an order solely to provide service for that order. We do not share this information with outside parties except to the extent necessary to provide the service (for example, our payment processor).
- To send periodic emails or text messages — We may use the email address or phone number to send Users information and updates pertaining to their booking, responses to inquiries, and — only with their consent — occasional company news or promotions. Users may unsubscribe from marketing communications at any time using the instructions in the message or by contacting us directly.
- To improve our Site and services — We may use feedback you provide to improve our products and services, and may use aggregated information to understand how Users engage with our Site.
- Photos to verify service quality — We may take before/after photos during a cleaning to document our work and address any quality concerns or refund requests.
How we protect your information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.
Your mobile phone number and SMS opt-in consent will not be sold or shared with third parties for promotional or marketing purposes.
Sharing your personal information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site (for example, payment processors, scheduling tools, and email providers); these providers have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Compliance with the Children's Online Privacy Protection Act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Your California privacy rights (CCPA / CPRA)
The Refined Clean is based in Los Angeles, California, and we serve customers throughout Los Angeles County. If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the following rights regarding your personal information:
- Right to know — You have the right to request that we disclose what personal information we have collected, used, disclosed, and sold or shared about you over the past 12 months.
- Right to delete — You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (for example, to complete a transaction or comply with a legal obligation).
- Right to correct — You have the right to request that we correct inaccurate personal information we maintain about you.
- Right to opt out of sale or sharing — We do not sell or share your personal information for cross-context behavioral advertising. If this ever changes, you will have the right to opt out.
- Right to limit the use of sensitive personal information — We do not use or disclose sensitive personal information for purposes beyond what is reasonably necessary to provide our services.
- Right to non-discrimination — We will not discriminate against you for exercising any of your CCPA rights.
Categories of personal information we collect
Over the past 12 months, we have collected the following categories of personal information as defined by the CCPA:
- Identifiers — Name, email address, mailing or service address, phone number, IP address.
- Commercial information — Records of services purchased, requested, or considered.
- Internet or network activity — Browser type, device information, pages viewed on our Site, referral source.
- Geolocation data — General location based on service address (we do not track precise device geolocation).
- Financial information — Payment card details processed exclusively through our PCI-compliant payment processor (we do not store full card numbers on our systems).
Sources of personal information
We collect personal information directly from you (when you contact us, request a quote, or book a service), automatically when you interact with our Site (via cookies and analytics tools), and from our service providers (such as our payment processor).
How to exercise your California rights
To submit a request under the CCPA, please contact us using the information below. You may need to verify your identity by confirming details we already have on file (such as your name, phone number, and recent booking date). You may also designate an authorized agent to make a request on your behalf, subject to verification.
- Email: support@therefinedclean.com
- Phone: (323) 310-3911
We will respond to verifiable requests within 45 days. If we need more time (up to 90 days), we will let you know the reason and the extension period in writing.
Data retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including the duration of our service relationship with you and any period needed to comply with legal obligations, resolve disputes, or enforce our agreements.
Changes to this privacy policy
The Refined Clean has the discretion to update this Privacy Policy at any time. When we do, we will revise the "Last updated" date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this Policy and our terms of service. If you do not agree to this Policy, please do not use our Site.
Contact us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us:
- The Refined Clean
- Los Angeles, CA
- Phone: (323) 310-3911
- Email: support@therefinedclean.com