Privacy Policy

Privacy Policy
Last Updated: 8/31/2025
The Refined Clean (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we
collect, use, and protect your information when you use our website, communicate with us, or book our
services. It also describes your rights under the California Consumer Privacy Act (CCPA) and the
California Privacy Rights Act (CPRA).
By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect
   We may collect the following categories of information:

• Personal Information: Name, phone number, email address, billing address, and property address.
• Service Information: Booking details, service history, and preferences.
• Payment Information: A valid card is required to secure bookings. Cards are securely stored and
  charged on the day of service completion.
• Communications: Emails, phone calls, or text messages related to appointments, reminders, and
  customer support.
• Cookies & Online Activity: IP address, device type, browser details, and site usage data (collected via
  cookies and analytics tools).
  We do not knowingly collect data from children under 16 years old.

1. How We Use Your Information
   We use your information for the following purposes:

• To schedule and provide cleaning services.
• To confirm appointments, send reminders, and follow up after service.
• To hold a card on file for booking security and charge upon service completion.
• To send service-related emails and text messages.
• To send occasional promotions (only with your consent).
• To improve our website through cookies and analytics.
• To comply with legal or regulatory obligations.

1. Use of Cookies

• Our website uses cookies and similar tracking technologies to improve functionality, analyze traffic,
  and personalize your experience.
• Cookies may collect anonymous data such as browsing behavior, IP address, and device type.
• You can manage or disable cookies in your browser settings. Some features may not work properly
  without cookies.

1. Email & Text Communications

• By providing your contact information, you agree to receive service-related emails and text messages
  (such as confirmations, reminders, and updates).
• With your consent, we may also send occasional marketing emails or texts.
• Opt-Out Options: Emails: Click the “unsubscribe” link at the bottom of any marketing email. Texts:
  Reply “STOP” to unsubscribe from SMS communications.
• We comply with the CAN-SPAM Act (for email) and the Telephone Consumer Protection Act (TCPA)
  (for SMS/texting).

1. Sharing of Information
   We do not sell or rent your personal information.
   We only share your data with trusted third-party providers when necessary, such as:

• Payment processors for secure transactions.
• Scheduling or communication platforms to manage bookings.
• Legal authorities if required by law.

1. Data Protection

• Payment information is processed through secure, PCI-compliant systems.
• Personal data is stored securely and accessible only to authorized staff.
• While we take strong measures to protect your information, no system is 100% secure.

1. California Privacy Rights
   If you are a California resident, you have the right to:
2. Know what personal information we collect and how we use it.
3. Access a copy of the personal information we hold about you.
4. Request Deletion of your personal information (with legal exceptions).
5. Correct inaccurate personal data.
6. Opt-Out of Sale/Sharing – We do not sell personal information.
7. Limit Use of Sensitive Information – We only use payment details to process services.
8. Non-Discrimination – Exercising your privacy rights will not affect the prices or services you receive.
9. Exercising Your Rights
   To exercise your privacy rights, please contact us:
   Phone: 323-310-3911
   Email: support@redefinedclean.com
   We may need to verify your identity before fulfilling your request.
10. Data Retention
    We retain your personal information only as long as necessary to provide services, meet legal
    obligations, and resolve disputes.
11. Updates to This Policy
    We may update this Privacy Policy from time to time. Any changes will be posted here with a revised
    “Last Updated” date.